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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth French

February 12, 2026

5  out of  5
rating by Beth French
"Austin was super helpful… I was having problems getting my vehicle fixed and Austin was able to step in and went above and beyond to see that I got it fixed… Austin is a great addition to Cayla’s team …"
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Cindy S

February 8, 2026

5  out of  5
rating by Cindy S
"I went to them without an appointment several times to talk about my Accident Claim and Jenn greeted me with open arms each time. A couple of times she was talking with a Client, but afterwards she gave me her Undivided Attention.
She was Very Sweet and made me feel welcomed. Also if she couldn’t answer a question at that time, she reassured me that she would look into it and let me know.
I really enjoyed talking to her because she was very pleasant to speak to.
Thank you, Cindy Schult"
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Renee Taylor

February 6, 2026

5  out of  5
rating by Renee Taylor
"The one that I spoke with is absolutely fantastic, she's incredibly knowledgeable, very helpful, always a delight to talk with, her name is Jennifer, I call her Jenn. She's truly an amazing asset to the company."
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Eric Schult

February 5, 2026

5  out of  5
rating by Eric Schult
"She has all of my insurance needs through a difficult accident. I feel like visiting State Farm will be a positive and stress free experience in my time of need. 😌"
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Erin Lisa Butler Simmons

February 5, 2026

5  out of  5
rating by Erin Lisa Butler Simmons
"Got a letter from Cayla so called the office. She was not available but a very friendly man by name of Chase or maybe Chance, gave me wonderful service, a great price saving me 45 dollars a month over what I had been paying at Progressive. Would recommend. Got my proof of insurance immediately theough email so now I can hit the road. Like having a local agent too. Nice to speak to a real person"
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Brady Bivens

February 3, 2026

5  out of  5
rating by Brady Bivens
"Chase was super helpful, got me some amazing rates saved me a lot of money by switching! Overall great experience!"
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Robert Beckham

January 28, 2026

5  out of  5
rating by Robert Beckham
"Excellent service from everyone I dealt with. I’m very satisfied. Shelby Graves was wonderful!"
We responded:
"Thanks Robert! We appreciate you! "
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Jenna Gammill

January 28, 2026

5  out of  5
rating by Jenna Gammill
"Everyone I spoke to was very helpful, knowledgeable, and so polite! They helped me get a much better rate! Nearly $30 cheaper which in this economy, is such a win!
A very special shout out to Shelby for being so patient with me over the phone explaining things thoroughly and helping me get switched over. Great place to do business with!"
We responded:
"Thanks so much Jenna for the review! Shelby is a great part of our team and so glad she was able to help out! We appreciate your business! "
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Tina Leatherwood

January 27, 2026

5  out of  5
rating by Tina Leatherwood
"Austyn is so kind and helpful! Definitely knows how to put anyone at ease! Hey he went out of his way to ensure I understood everything about the policies. I am sincerely grateful!"
We responded:
"Thanks Tina! Thanks for allowing Austyn to help you with all of your insurance needs! We are thankful for you! "
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Austyn Hougland

January 27, 2026

5  out of  5
rating by Austyn Hougland
"Great Team! Cayla and her team care for each and every client they have! Cayla has a family atmosphere for her team and her clients!"
We responded:
"5 stars! Thanks so much! "
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Mach1 Ministry

January 27, 2026

5  out of  5
rating by Mach1 Ministry
"Such a great place to get insurance!"
We responded:
"Thank you for your 5 star review! "
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John Fitzgerald

January 21, 2026

5  out of  5
rating by John Fitzgerald
"Cayla wax extremely friendly and professional. When she originally called into was busy and I asked her to call back on a different day.. she called back when we agreed. I wasn't expecting much because everyone tells you they will save you money, but comes back with the same price. She actually ended up saving me over $150 a month and doubled my coverage. I had been stuck at the same price for over a decade and list hope. I am so thankful for her persistence and follow up. I be be sending others to her the same help."
We responded:
"Thanks John! Your review really means a lot to us! We are so grateful you are now a part of our State Farm Family!"
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Ginny Speaks

December 11, 2025

5  out of  5
rating by Ginny Speaks
"I reached out to State Farm to check on auto insurance prices and had a excellent experience. First, my rate for the same coverage was lower and the service was efficient and professional. I would highly recommend! Thanks Shelby and Chase for all your work to get me set up. 😊"
We responded:
"Thanks so much Ginny for your review, it truly means a lot to us! We are thankful for you and always here to help!"
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Anthony Berry

November 21, 2025

5  out of  5
rating by Anthony Berry
"Shelby did a great job, she beat my last quote , and even when I thought it couldn’t get any better their other employee chase did a great job adding in my save driver discount, a penny saved is a penny made in this economy where they aren’t coming back. Cant thank the staff enough."
We responded:
"Thanks so much for the review! Shelby and Chase are great and so glad to hear they were able to help you! THANK YOU for your business! "
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bb yaboi

November 11, 2025

5  out of  5
rating by bb yaboi
"very good service"
We responded:
"Thanks so much! We appreciate your business and 5 star review!"
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Quincy Suttle

October 31, 2025

5  out of  5
rating by Quincy Suttle
"Everyone is always nice to me especially Jenn & Cayla"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Melissa Plant

October 31, 2025

5  out of  5
rating by Melissa Plant
"Excellent customer service"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lindsey Mcc

October 31, 2025

5  out of  5
rating by Lindsey Mcc
"Shelby was very professional through the process, and she saved me lots on my policy’s!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Alisha Sowell

October 27, 2025

5  out of  5
rating by Alisha Sowell
"Shelby was amazing and very patient with me! She explained all my options in detail and helped me understand each of them! Our insurance dropped tremendously and we were able to get home and life!"
We responded:
"Thanks so much Alisha! "
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Matthew

October 15, 2025

5  out of  5
rating by Matthew
"Chase was extremely helpful on getting my out of state policy changed to my new current address. Very pleasant to talk to and very informative on everything the State Farm has to offer. If I could give more than 5 stars I would!"
We responded:
"Welcome to TN Matthew! We are so glad to have you as part of our agency family! "
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TC Coates

October 1, 2025

5  out of  5
rating by TC Coates
"Took care of our needs quickly."
We responded:
"Thanks so much for your 5 star review! We appreciate you! "
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Blake Giles

September 20, 2025

5  out of  5
rating by Blake Giles
"Great service from the rep I had shelby."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cara Giles

September 19, 2025

5  out of  5
rating by Cara Giles
"Have been looking around for auto quotes. Called this office and spoke with Shelby. She was very nice and helpful. Definitely earned my business."
We responded:
"Thank you for taking the time to share your thoughts! We appreciate it! "
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Addison Meeks

September 18, 2025

5  out of  5
rating by Addison Meeks
"Shelby is amazing and always willing to help!!! It was a pleasure to work with her! If you need a great quote give Shelby at Cayla’s office a call!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Vivian Paige Hone

September 18, 2025

5  out of  5
rating by Vivian Paige Hone
"Shelby is the best rep ever. She’s always so helpful and explains everything thoroughly"
We responded:
"Thanks Paige! We appreciate you!"